MyMuse Groove+ Guide: App, Charging, Stopped Working
MyMuse Groove+ Guide: App, Charging, Stopped Working
MyMuse Groove+ is an app-enabled wand massager for internal and external use. The power button alone cycles 10 preset speeds; the free MyMuse Sync app adds live control, custom patterns and long-distance play. It charges in 1.5 to 2 hours, runs 1 to 1.5 hours, and a "stopped working" Groove+ is often a charging or pairing miss.
Last reviewed 03 Oct 2026 by Rohan Verma, Team MyMuse. Prices checked the same day.
What is the MyMuse Groove+, and do I need the app to use it?
No, the app is optional. Hold the power button for 3 seconds and Groove+ starts on speed 1; each press after that shuffles through the 10 presets. The product page calls it India's first app-enabled wand, with a flexible, ribbed tip on a long, angled neck. The MyMuse Sync app lets a partner run it from another city.
One verified five-star says it "feels very premium and easy to use even without connecting to app". The Groove+ vs Pulse comparison weighs the app against a simpler wand.
What changed from the earlier Groove to Groove+?
The app, basically. The earlier Groove cycled 10 modes from its button with no Bluetooth; Groove+ keeps the button and adds the Sync app. Two reviewers preferred the old one because it "did not require to connect with the phone"; fair, though Groove+ never requires the phone either. One also felt the battery "drains out very quickly, maybe because of the bluetooth".
What comes in the Groove+ box?
The wand, a suede pouch, an instruction manual and the charging cord, in one colour, Lemon Tart. The most-loved verified review ends with a single wish, "more colors".
How do I set up Groove+ for the first time?
- Charge until the light stops flashing. That is a full battery; 1.5 to 2 hours.
- Rinse under the tap (IPX6 covers that), then dry completely.
- Hold the power button 3 seconds for speed 1. Press to move through the presets; hold 3 seconds to stop.
- Water-based lube only, because Groove+ is silicone; Glide is MyMuse's own.
- Learn the angles in the how-to-use Groove+ guide.
One wand, with or without your phone
Ten presets on the button, patterns and long-distance play in the app, a plain box at the door.
Check It OutHow do I pair Groove+ with the MyMuse Sync app?
- Check the phone. iOS 14.0 or later (iPhone only) or Android 8.0 or later; tablets, laptops and smartwatches are out.
- Allow Bluetooth. Android 12 and newer asks for "Nearby devices" (Android's Bluetooth permissions reference); iPhones have asked since iOS 13.
- Long-press the button until you feel a haptic pulse and the light blinks.
- Tap Connect Massager in the app. Groove+ shows up as "MM Massager".
- Keep it one-to-one. One massager per app, one phone per massager, within about 10 m.
Long distance needs a little more: your partner's own account, a 6-digit code valid for 30 minutes, a 120-minute session, both phones online. The feature "made my bf feel like Thanos with the power stone", says one review. A three-star said it "doesn't connect well for long distance"; the Bluetooth troubleshooting guide is the deep dive for that. Full manual: MyMuse's how-to-use page and the Sync app guide.
How do I charge Groove+, and what does the light do?
Push the narrow end of the cord all the way into the round port below the power button. Plug the USB end into a laptop or desktop USB port, the one option every support note agrees on. The port is encased in silicone, so a half-seated cord is the usual reason "it isn't charging"; jiggle it until the light flashes.
A steady light means full, usually inside 1.5 to 2 hours; a full battery then gives 1 to 1.5 hours, and Groove+ stays off while on the charger. One four-star sums up the trade: "charging time around 2 hrs hai jo mujhe thoda zyada laga". A spare Charging Cable costs ₹242 and fits everything except Edge; the charging guide has the cable table.
My Groove+ stopped working or won't turn on. What do I check?
The support team's own checks, as four branches.
- No light when plugged in. Reseat the cord fully, switch to a laptop or desktop USB port, wait 15 minutes. A flash means it is charging.
- Light, but no vibration. Unplug it (Groove+ will not run while charging), then hold the button a full 3 seconds.
- Runs on the button, not the app. Bluetooth on, "Nearby devices" allowed, "MM Massager" in your phone's Bluetooth list, one phone at a time, then reinstall the app.
- Partner cannot take control. Separate accounts, a fresh 6-digit code used within 30 minutes, both online.
Nothing moved? Send support three things: a video showing the problem, a second of it on the charger, and the MMSHOP order ID or the invoice PDF. A confirmed fault gets a reverse pickup within 1 to 3 business days (massager, cord, pouch, box) and a replacement within 24 to 48 hours of the quality check. The replacement keeps the original warranty date. Terms: the warranty page; the warranty and returns guide walks through a claim. For perspective, 12 of Groove+'s 424 published reviews are three stars and none are lower.
How do I clean Groove+, and is it waterproof?
Groove+ is rated IPX6. In the IEC 60529 test, as summarised by Castle Compliance, that is a water jet from a 12.5 mm nozzle at 100 litres a minute from 2.5 to 3 metres. Immersion is a separate rating, so: tap and shower yes, soaking in a tub no.
Clean it before and after every use. The NHS's sexual pleasure guidance adds that joins where two parts meet deserve extra attention (NHS Sexual Health St Helens); here, that is the ridges of the tip. Dry it completely before the pouch: one verified reviewer found the pouch's colour marked the massager within a day. The cleaning guide covers silicone care.
What are the Groove+ specs and price?
| Spec | Groove+ |
|---|---|
| Type | App-enabled wand, internal and external use |
| Price | ₹2,999 |
| On the button | 10 preset speeds, no app needed |
| In the app | MyMuse Sync: live control, custom patterns, long distance; range about 10 m |
| Run time | 1 to 1.5 hours |
| Charge time | 1.5 to 2 hours |
| Battery and input | 300 mAh li-ion; 5V/1A |
| Water rating | IPX6 (water jets, not immersion) |
| Noise | Max 60 dB (brand figure) |
| Material | 100% body-safe silicone; free from BPA, latex, lead and phthalates |
| Reviews | 424 published, 4.76 average (Loox, 03 Oct 2026) |
| Warranty | Covered as an electronic device; see the warranty page for terms |
Prices checked on 03 Oct 2026 and injected live from the store, so the number above is current.
Who is Groove+ for, and who should skip it?
Groove+ is for you if
- You want internal and external in one massager, with a tip that bends.
- Long distance or partner control is the point.
- It is your first wand; "perfect size for beginners" opens one verified five-star.
- One-handed use matters; a reviewer with a paralysed dominant hand found it easy to run.
Skip it if
- You want + and - buttons. Two reviewers asked for them, because one button cycles all 10 presets.
- You never want to touch an app, even though it works without one.
- Quiet is non-negotiable; 60 dB is the highest figure in MyMuse's women's range (one reviewer: "a bit loud").
- You are after serious internal girth. One three-star review wanted it thicker.
When should I write to MyMuse support about Groove+?
Contact support@mymuse.in once the four branches have not fixed it. Quote the order ID beginning MMSHOP and attach the fault and charging videos. Hours are Monday to Saturday, 10 AM to 6 PM IST; replies land within 24 to 48 hours. There is no live chat, so email is the fastest way in.
Key takeaways
- Works with or without the MyMuse Sync app: 10 presets on the button, patterns in the app.
- Charge 1.5 to 2 hours until the light stops flashing; runs 1 to 1.5 hours; stays off on the cord.
- "Stopped working" is usually cable seating, a tap instead of a 3-second hold, or pairing.
- IPX6 means tap and shower, not a soak.
- For a claim, two videos plus your MMSHOP order ID to support@mymuse.in.
Frequently asked questions about Groove+
Does the MyMuse Groove+ work without the app?
How long does the MyMuse Groove+ take to charge, and how long does it last?
Why has my MyMuse Groove+ stopped working?
Can I use the MyMuse Groove+ in the shower?
Is the MyMuse Groove+ loud?
Tuesday nights, controlled from another city
Groove+ on the nightstand, the Sync app on two phones, and 10 presets on the button for simpler nights.
Find Your VibeMyMuse is an Indian sexual-wellness brand selling personal massagers, lubricants and intimacy products on mymuse.in and quick-commerce apps.
