Discontinued MyMuse Products: Cables, Warranty, Support

Pop, Mini, Palm, Melt, Beat, Jack, Throb, Loop and Link are no longer sold on mymuse.in. Owning one still gets you a cable, a warranty claim counted from your delivery date, and an answer from support. Below: each model's charging setup, its claim position, and the nearest product MyMuse sells today.

Last reviewed 04 Oct 2026 by Rohan Verma, Team MyMuse. Prices checked the same day.

Which MyMuse products are no longer sold?

Nine of them. Four lost their product pages a while back, which is why an old bookmark now lands on a grid of everything else, or on nothing at all. The other five left a URL behind in search results, and that stray URL is half the reason this page exists.

Two things worth clearing up before the detail. Loop+, Link+ and Jack Pro are current products with their own pages, so a similar name does not mean the same device in your drawer. And none of what follows is a nudge to go hunting for an old unit somewhere else. This page is written for people who already own one.

Which charging cable does my old MyMuse massager use?

Support keeps two of them. The line it sends out several times a week is plain enough: "We have two different types of charging cable available, please ensure that you select the one compatible with your massager." One version is labelled for Edge, the other for every other massager, and both sit at ₹242 on the charging cable page.

On the older rechargeable models the design is a thin metal pin that goes into a small round socket. Support's own instructions say to push the pin all the way in, which is the step most owners miss. The light blinks while charging and stops when it is done, and a cable that only works at a certain angle is a cable, not a dead device.

Adaptor choice matters more than the cable does. Use a 1 to 1.5 Amp source: a laptop USB port, or a phone charger of that rating. Anything faster is the single thing support tells owners to keep away from, and at least one reviewer traced a second unit's battery trouble back to exactly that mistake.

Can I still claim warranty on a product MyMuse no longer sells?

You can, and the rule does not soften because a model left the catalogue. Cover runs on electronic devices, counted from the day your order reached you, and the remedy is a replacement of the same product rather than money back. The warranty and returns guide carries the window and the full claim path. What sits below is the part that only bites once the product itself has gone.

That second row is the one most owners reading this will land on, and no other MyMuse page writes it down. Whichever row you are in, the claim pack is identical: a video of the fault, a video of your charging attempt, and the MMSHOP order ID from your confirmation email or the marketplace invoice. One detail catches people out on the charging video. A massager will not run while it is plugged in, so do not try to switch it on halfway through. The 48-hour unopened return window is a separate thing and will never cover a unit you have been using for months.

What does MyMuse sell now that is closest to mine?

"Nearest current product" below means the closest shape and use. It is not an upgrade, and it is not what a warranty claim gets you. Prices pull from the store as the page loads, so the numbers are today's.

Prices checked on 04 Oct 2026 and shown live.

Every one of those is an electronic device except the candles and the non-electric sleeve, so the claim path above applies unchanged. Newer is not automatically better, by the way. An owner who had used both wrote, of the stroker pair: "I have used edge and beat. The beat feels better than edge. Product's vibrations are good and satisfying." Keep that in mind before replacing something that still works.

It blinks but will not switch on. What now?

Run the dull fixes first, in this order: a different 1 to 1.5 Amp source such as a laptop port, the pin pushed properly home, and a far longer charge than feels reasonable. An owner of one of the bullet-sized models described the symptom precisely: "the light blinks but even after over 2 hours of being on charge, the product wouldn't start."

There is a reason behind that, and it is chemistry rather than build quality. A lithium cell left flat for months can slip into what Battery University calls sleep mode, and a pack held below its minimum voltage for any length of time may never wake. The same page recommends storing a device at roughly 40 percent charge rather than empty, and its note on prolonging lithium batteries is to top up between uses instead of draining to zero. Use yours twice a year? Charge it anyway, every few months.

If none of that revives it and you are past the window, the honest answer is that no repair route exists. Write to support with the order ID and say what you have already tried.

Is an older massager still safe to use?

Look at the surface before you look at anything else. Brook's guidance is to check for scratches or tears regularly, since those can harbour germs. A unit that has split, peeled or turned tacky should be retired, not scrubbed harder. Lubricant is the other culprit: NHS sexual health guidance in Oxfordshire notes that silicone and some oil based lubes degrade silicone and realistic-feel materials over time, which explains most sticky sleeves. Water based lube only, on anything of this age.

Water ratings do not loosen with age either. The bullet-sized model is water resistant but should not sit submerged for longer than a minute, per support's cleaning note. The vibrating stroker comes apart: lift the bullet out, wash the cover with mild soap and water, keep the bullet dry. The non-electric sleeve turns inside out, which is how owners get it properly clean and dry. More material detail sits in the cleaning and storage guide.

Who do I contact about a product MyMuse no longer sells?

Email support@mymuse.in. The desk runs Mon to Sat, 10 AM to 6 PM IST, and a reply lands inside 24 to 48 hours. There is no live chat on the site and no published phone or WhatsApp number, so email carrying your MMSHOP order ID is the quickest route in. Suspect the cable rather than the massager? Support has shipped replacement cables off the back of a short video showing the fault, so film it before you write.

Frequently asked questions

MyMuse is an Indian sexual-wellness brand selling personal massagers, lubricants and intimacy products on mymuse.in and quick-commerce apps.

Written by Rohan Verma, Team MyMuse