Intimate Product Warranty Guide India

Intimate Product Warranty Guide for India

This content is for informational purposes only and does not constitute medical advice. Consult a healthcare professional for personal guidance.

Buying a personal massager involves a degree of trust. You are spending money on an electronic product that you cannot test in a store, cannot easily return due to its intimate nature, and cannot discuss openly with friends for recommendations. In this context, a warranty is not just a nice-to-have — it is your most important form of consumer protection. Yet warranty policies in India's intimate wellness market vary wildly, from generous coverage to virtually nothing. This guide explains what to look for, what to expect, and how to make the most of your product warranty.

Key Takeaways

A warranty is the most reliable indicator that a brand stands behind its product quality.
MyMuse offers a 100-day warranty on all products — among the most generous in the Indian intimate wellness market.
Warranties for intimate products typically cover manufacturing defects but not normal wear, cosmetic damage, or misuse.
Products purchased from unauthorised sellers or marketplaces may not be covered under the brand's warranty.
Keep your order confirmation and any packaging materials until the warranty period expires.

Why Warranties Matter More for Intimate Products

For most consumer electronics — headphones, phone cases, kitchen gadgets — returns and exchanges are straightforward. You can walk into a store, demonstrate the defect, and get a replacement. Intimate wellness products operate in a completely different context.

Due to their personal nature, most intimate products cannot be returned once opened, which is entirely reasonable from a hygiene standpoint. This means that if your new massager arrives with a defective motor, a faulty button, or a charging issue, the warranty is your only recourse. Without it, you are left with a defective product and no way to resolve the situation.

This is also why purchasing from reputable brands with clear warranty policies is so important. A brand that offers a meaningful warranty is a brand that has confidence in its manufacturing quality and is willing to stand behind its products when issues arise.

What a Typical Warranty Covers

Manufacturing Defects

The core coverage of any product warranty is manufacturing defects — problems that originate from the production process rather than from how you use the product. For personal massagers, common manufacturing defects include:

Motor failure: The vibration motor stops working or operates inconsistently despite proper use and charging.
Charging issues: The product does not charge properly, does not hold a charge, or the charging port is defective.
Button malfunction: Power or control buttons do not respond correctly or become stuck.
Waterproofing failure: Water ingress during normal cleaning (within the product's IPX rating) due to a seal defect.
Material defects: Silicone that peels, cracks, or shows unusual discolouration shortly after purchase, indicating a material flaw.

What Warranties Typically Do Not Cover

Understanding exclusions is just as important as understanding coverage:

Normal wear and tear: Gradual battery capacity reduction over years of use, minor surface marks from regular cleaning, or slight colour changes are normal product aging.
Physical damage: Dropping the product, stepping on it, or otherwise causing physical impact damage.
Misuse: Using the product in ways not described in the user manual, using incompatible lubricants (like silicone-based lubricant on silicone products), or exposing the product to conditions beyond its ratings.
Cosmetic issues: Minor surface imperfections that do not affect functionality.
Accessories: Charging cables, pouches, and packaging may or may not be covered depending on the brand's policy.

Documentation Tip

When your product arrives, save the order confirmation email and keep the original packaging for the duration of the warranty period. If you need to make a warranty claim, having your order number and purchase date readily available speeds up the process significantly.

How Warranty Policies Compare in India

Warranty coverage in the Indian intimate wellness market varies significantly:

Budget products (under Rs 1,000): Many offer no warranty at all, or a vaguely defined "satisfaction guarantee" with unclear terms.
Mid-range products (Rs 1,000-3,000): Some offer 30-90 day warranties, though coverage terms may be limited or poorly communicated.
Premium products (Rs 3,000+): Reputable brands typically offer 90-365 day warranties with clear terms and responsive support processes.
International brands: Warranty service for international brands can be complicated from India. Time zones, shipping costs, and unclear regional coverage make claims more difficult.

MyMuse offers a 100-day warranty on all products, covering manufacturing defects. This 100-day period is designed to give you ample time to discover any issues that might not be apparent on first use — some defects only become evident after several uses or charge cycles.

From MyMuse Body-safe, phthalate-free, and designed for real bodies. Explore products →

How to Make a Warranty Claim

If you experience an issue with a MyMuse product within the warranty period, here is the process:

Document the issue: Take note of what is happening — is the motor not working? Is there a charging problem? Is the button unresponsive? The more specific your description, the faster the resolution.
Contact customer support: Reach out to MyMuse customer support through the official website. Include your order number, the date of purchase, and a description of the issue.
Follow instructions: The support team may ask you to perform simple troubleshooting steps (ensuring the device is charged, checking the charging cable, etc.) before proceeding with a claim.
Resolution: If the issue is confirmed as a manufacturing defect within the warranty period, MyMuse will arrange a replacement. The process is handled discreetly, with the same privacy-first approach that applies to original orders.

Protecting Your Purchase

Buy from Authorised Sources

This cannot be emphasised enough. Products purchased from unauthorised third-party sellers — even on major marketplaces — may not be covered under the manufacturer's warranty. There are several reasons for this:

The product may be counterfeit, meaning it was never covered by a legitimate warranty in the first place.
The product may have been improperly stored or handled by the reseller, causing damage before it reaches you.
The reseller may not have a relationship with the brand, making warranty claims impossible to process.

For MyMuse products, purchasing directly from mymuse.in ensures full warranty coverage, authentic products, and access to customer support.

Proper Care Extends Product Life

While a warranty covers manufacturing defects, proper care ensures your product reaches its full potential lifespan. Follow these practices to protect your investment:

Clean your massager after every use with warm water and mild soap.
Dry the product thoroughly before storing it.
Store in a cool, dry place — ideally in the provided pouch or case.
Use only water-based lubricant with silicone products.
Charge using the provided cable and avoid using fast-charging adapters not recommended by the manufacturer.
Do not expose the product to extreme temperatures or direct sunlight for extended periods.

Pro Tip

If your massager seems to be performing differently than when you first bought it — weaker vibrations, shorter battery life, or inconsistent patterns — try a full charge-discharge-charge cycle before concluding there is a defect. Sometimes a fresh full charge resolves performance concerns that are actually related to charging habits rather than hardware issues.

Consumer Rights in India

Beyond brand-specific warranties, Indian consumers are also protected by the Consumer Protection Act, 2019. This legislation provides rights including protection against defective goods, the right to information, and access to consumer dispute resolution forums. While intimate product-specific cases are rare in consumer forums, the legal framework provides a safety net for all consumer goods purchases.

The Act also strengthens protections for online purchases, including provisions for product liability — meaning manufacturers can be held responsible for defective products regardless of where they were purchased.

Intimate Product Warranty Guide: Your Questions Answered

What does MyMuse's 100-day warranty cover?

MyMuse's 100-day warranty covers manufacturing defects in materials and workmanship. This includes motor failure, charging issues, button malfunctions, and waterproofing failures that occur during normal use within the warranty period.

Can I get a refund instead of a replacement?

Warranty policies typically offer replacement rather than refund for defective products. Due to the intimate nature of these products, standard return-for-refund policies differ from other consumer electronics. Contact MyMuse customer support for specific resolution options if you experience a defect.

Is the warranty valid for products bought on sale?

Yes. Products purchased during sales, promotions, or with discount codes from the official MyMuse website carry the same 100-day warranty as full-price purchases. The warranty applies to all authentic MyMuse products regardless of purchase price.

What if my product fails just after the warranty period?

While warranty coverage has a defined period, customer support teams often consider cases where a product fails shortly after the warranty expires, especially if the issue suggests a manufacturing defect. Contact support and explain the situation — resolution options may still be available at the brand's discretion.

Does the warranty cover battery degradation?

Gradual battery capacity reduction over time is considered normal lithium-ion battery behaviour, not a manufacturing defect. However, if the battery fails to hold any charge or degrades abnormally quickly within the warranty period, this would likely be classified as a defect and covered under warranty.