Returns & Cancellation Policy
We are fully dedicated to your health, pleasure, and satisfaction. Our products are rigorously tested for quality, and all shipments are carefully inspected prior to shipping. In the unlikely event that you have an issue with your product and perhaps need a replacement or a refund, we’ll do our best to make this happen.
Unfortunately, given the personal nature of our products, we cannot accept the return of items that have been opened, part-consumed, or used. We are able to accept returns or offer refunds in the following circumstances:
i) Manufacturing Defects: If a product arrives damaged or defective, we will replace it at no charge - contact us here within 48 hours of receipt for assistance.
ii) Unopened & Unused: If you wish to return an unopened / unused product, contact us here within 48 hours of receipt and we will be happy to help you. Please include your order number and the email address you placed your order with.
Please submit a return request within 48 hours of receipt of the package, and be sure to include your Order ID. To verify the condition of the product, we may need you to share images or video. If approved, we will reach out to you to initiate the refund/exchange process. While we are happy to arrange a return/refund, we will ask you to cover all shipping costs (Rs.50 for initial shipment and Rs.100 for return shipment and processing).
If you wish to exchange an unopened and unused product, please contact us within 48 hours of receipt and we’ll be happy to help you.
Late / unacceptable returns and exchanges
If you do not contact us within 48 hours of receipt, your item may not be eligible for return/refund. The return will be denied or rejected if the product is found used or opened, or the seal has been tampered with.
Cancelations are only possible within 24 hours of order placement, provided your order hasn't shipped. If your order ships before it can be canceled, you're welcome to initiate a return as long as the original packaging has not been opened.
What do I get when I return a product?
You will either get a refund amount (less shipping costs) back to the original payment method you used or a gift card in the form of store credit. You can specify which you would prefer.
How long does it take to get a refund?
Once your returned item has been received at our MyMuse fulfillment center, it will be checked by our quality team. If the return is approved, we will let you know (via email). Please allow up to 15 days from the day we approve a returned item for the refund to be received into your account. The length of time for the refund is also dependent on bank processing times.